MOSQUAM - Mobile-Standard-Quality-Measurement

 

MOSQUAM target group

• MOSQUAM adresses to all service companies – especially hotels, airlines, cruise lines and tour operators

• MOSQUAM is serviceable in any branch and can be used in any sector where the service and standard quality of a company is to be tested, checked and improved.

• The application of MOSQUAM requires an analysis of the own company on functions and processes to develop a so-called individual corporate value and service chain. Because the intensive examination of the own company and its structuring along the service chain makes existing problem areas more transparent and opens up substantial enhancement potential, this analysis supports significantly the companies in improving their own service quality.

• The MOSQUAM-questionnaire and the criteria catalogue can respectively afterwards be created or customized quickly and individually for every company and its specific requirements.

• Companies can revert thereby to a precasted basis-criteria catalogue or use this criteria catalogue as a starting basis for own changings. They can also develop their own individual criteria-catalogue, if requested in accordance with us.

• For the tourism industry there already exist successful applied criteria check- lists for airlines, the hotel industry, tour operators as well as for travel agencies.

Do you want to know more about MOSQUAM?
Just ask us! We would like to present to you individually MOSQUAM and its advantages.